Consulting Services

Wild Dreams Hospitality offers a personalized service to the Hospitality and Tourism industry.

Consulting can be done remotely, with correspondance via email, calls, and Zoom. This keeps consulting costs minimal, quick and easy.

Aspects which need to be done onsite will be handled professionally, and to fit in with your daily operations.

What can we assist with?

HR & Admin

  • Job descriptions for your employees

  • Market related salary information for all departments

  • Setting up of policies and procedures (SOPs)

  • Contract and offer letter templates

  • Staff restructuring plans

  • Stock Sheets

  • Leave cycles and attendance templates

  • Disciplinary templates

  • Confidentiality agreements

  • Onboarding programs

  • Employee wellness programme

  • Chairing of disciplinary hearings

  • Minute meeting writing

  • Virtual PA services

  • Covid training document and SOPs

  • Online staff training for Covid – Managers training and staff training available


  • Diet requirements information

  • Wine lists, descriptions and tasting format (Including Kosher and Vegan wine lists)

  • Bush set up suggestions with packing lists

  • F&B templates for stock/orders

  • Vegan Consulting (See vegan consulting tab for detailed information or to book a free 30 minute consultation)

Staff development & Training

  • Staff training for FOH, Hosts, Guest relations and Anchors

All training can be done either at the lodge / hospitality premises or done remotely via zoom / manuals. Training can be done once-off, or on a periodic basis.

– Presentation & Hygiene

– First impressions, welcome of guests or customers

-Communication & correct speech

-Guest relations & hosting

-Attention to detail

-Diet requirements


PLEASE NOTE: I have an online FOH Lodge Operations Course available with WildlifeCampus. Course was written by myself and on completion you will have an industry recognized certificate. This is fantastic for your staff to do and will be beneficial to not only the lodge industry but anyone within the hospitality sector.

To access this: or click on their logo on my ”about us” page.

  • Staff training for Field Guides

All training can be done on the lodge / reserve premises with existing equipment/vehicles – ensuring efficiency and on-the-job learning in a discreet and professional manner. Training can be done once-off, or on a periodic basis.

–              FGASA Assessments (individual & lodge based), including;

–              FGASA Apprentice Field Guide NQF2 (Level 1)

–              FGASA Field Guide NQF4 (Level 2)

–              FGASA Professional Field Guide (Level 3)

–              FGASA Advanced Rifle Handling

–              FGASA Apprentice (Back-up) & Lead Trails Guide

–              FGASA Birding Specialist


  • Your companies branding, and image is as important as the product or service it offers. We can help you bring your companies personality alive through brand strategy, brand Identity (Logo design – look, feel and tone) and brand communication.

Mystery Guest

  • We offer a mystery guest service. Hospitality professionals will come to your property and within 48 hours you will have a detailed report on their experience as a guest/customer.

Book Hayley for a speaking engagement or for an article

We offer talks on the following subjects:

  • Veganism

  • Hospitality

  • Cv & interview prep

  • Employee wellness

(To hear Hayley talking either go to ”About us” to listen to a podcast or go to my social media accounts where video content is created regularly)

We are also able to offer ‘Packages’ based on various aspects of our services.

If you are starting a Hospitality business or moving from a non-commercial market to a commercial one, then contact us for our ‘Hospitality start up package’

Follow Wild Dreams Hospitality on social media for updates, helpful tips and guidance videos.